Compliance is integrated into our workflow
One FDCPA violation can cost more than an entire portfolio. Every call is recorded, contact limits are enforced by our systems, and our team operates in accordance with the FDCPA, TCPA and Regulation F — so your brand is never the one at risk.
- We work in line with FDCPA and Regulation F standards
- TCPA-safe call, text, and dialer controls
- FCRA-accurate credit bureau furnishing
- Recorded calls and full audit trails on every account
The controls on every account
- Recorded calls
- Every call is recorded and kept with the account, giving you and us a full record of what was said.
- Contact limits enforced by the system
- Contact frequency is capped by system controls, not left to individual judgement — in line with Regulation F.
- Professional, documented conversations
- Every conversation is calm, respectful and documented on the account, so you always know what was said and agreed.
- FDCPA, TCPA & Regulation F
- Our team is fully aware of and operates in accordance with the FDCPA, TCPA and Regulation F.
- Bankruptcy and deceased checks
- Every placement is checked against bankruptcy and deceased records before any contact is made.
- Documented disputes and complaints
- A documented complaint and dispute process with full audit trails. Credit reporting is suppressed whenever a debt is disputed or found inaccurate.
Your money never passes through us
Debtors pay you directly. We never hold client funds, which removes a whole category of risk. You receive itemised statements showing every account, payment and balance.
How payment works
Recover without the risk
Send a sample of your receivables and we’ll return a written recovery assessment and contingency quote — free, within one business day.